Medical billing service

Privacy Policy for Medical Billing Services

At APM Billing ("APM"), we are committed to protecting the privacy and confidentiality of the personal and healthcare information of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our medical billing services.

1. Information We Collect

We collect and maintain various types of information, including but not limited to:

• Personal information such as names, addresses, phone numbers, and email addresses.
• Healthcare information related to medical procedures, diagnoses, insurance claims, and patient account balances.
• Financial information such as billing and payment details.

We collect this information from our clients directly or from their authorized representatives.

2. Use of Information

We use the information we collect for the following purposes:

• To provide medical billing services and facilitate insurance claims processing on behalf of our clients.
• To communicate with clients regarding their accounts, billing inquiries, and updates on claim status.
• To maintain accurate and up-to-date client records.
• To comply with legal and regulatory requirements.
• To improve our services and enhance client experience.

3. Disclosure of Information

We may disclose information to third parties only under the following circumstances:

• To insurance companies, healthcare providers, and other entities involved in the billing and claims process as necessary to facilitate payment and reimbursement.
• To authorized agents, subcontractors, or service providers who assist us in providing our services, subject to confidentiality obligations.
• In response to a valid court order, subpoena, or legal process.
• To protect the rights, property, or safety of APM, our clients, or others, as required or permitted by law.
• We do not share or disclose your information to any third parties.

Our Use of Your Personal Information

APM Billing may use your personal information to contact you via mail, email, or telephone in order to give you updates about APM Billing special events, new products and services, or other promotions that may be of interest to you. We also use information voluntarily provided in order to respond to your requests, follow up on sales inquiries, and provide relevant materials related to such requests. We may also use your IP address to help protect APM Billing and our Internet Service Providers from fraud.

Additional uses of your non-personal and personal information will allow us to tailor products and services specific to your needs, to conduct business, to perform functions that are described to you at the time of collection.

APM Billing may use your Personal Information for “business purposes” as defined by CCPA.  The categories of Personal Information used for such purposes may include:

– Identifiers
– Customer Records Information
– Geolocation Data
– Commercial Information
– Internet or other electronic network activity

APM Billing may also disclose your personal information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agency; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, and suppliers; (e) defend against legal claims; (f) help with internal and external investigations; or (g) as otherwise required by law or permitted by law. We may disclose your information in connection with the sale or merger of APM Billing or any transaction that involves the sale or assignment of some or all of our assets.

Third Parties and Data Sharing

Your personal information will not be used or shared with non-affiliated outside third parties for their direct marketing purposes. In the future, if we anticipate selling or disclosing your personal information to any party, we will provide the options to opt-out and opt-in as required by law.

We work hard to protect your information at all times, and in several ways. We store your information on a secure server that only this website owners and its authorized personnel can access through a password. However, should this information be compromised you agree that you will hold harmless this website owner.

If you share your contact information with us, we are obligated to retain a copy of this information for a period of no less than five years. If you wish to stop or remove your contact details registered with us, you can make a request to the contact information specified in this Privacy Policy.

4. Information Security

We maintain appropriate technical, administrative, and physical safeguards to protect the confidentiality and security of client information. These measures include encryption, access controls, regular security assessments, and staff training on privacy and security protocols.

5. Retention of Information

We retain client information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we securely dispose of it in accordance with our data retention policies.

6. Client Rights

Clients have the right to:

• Access their personal and healthcare information held by APM.
• Request corrections to inaccurate or incomplete information.
• Object to the processing of their information under certain circumstances.
• Request restrictions on the use or disclosure of their information.
• Withdraw consent for the use or disclosure of their information, where applicable.

7. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify clients of any material changes to this policy through appropriate channels.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

APM Billing
425-300-1988
support@apmbilling.com